Optical Complaints

The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service designed to assist consumers and professionals within the optical care sector. Funded by the General Optical Council, the OCCS aims to resolve complaints that cannot be settled internally by optical practices, offering impartial mediation to find mutually acceptable resolutions.

With a focus on initial enquiries and mediation support, the OCCS ensures that each complaint is handled fairly and efficiently, allowing both consumers and optical professionals to move forward effectively. The service is delivered by Nockolds Solicitors Limited, reinforcing its commitment to impartiality and support.

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