Quick, well done, and professional. (Insert extra words to meet minimal allowed review word count here)
Safelite AutoGlass
(103)
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Lost my business twice because I couldn't talk to someone. Lost in ai prompts and then eventually got hung up on.
I have had 3 experiences with this business, 1 where they came to my home (crack patch) and 2 on-site (full replacement with collision detection camera alignment. I come here primarily because...
Communication was very good. We had a pretty open timeline for arrival but they let us know when our service rep would be at our house. The problem was just a chip and the start of a crack....
What's the point of having a phone number if there is zero option to talk to somebody??? If a tech can't make the appointment "window" between 8-10am, then take the time to call the customer!!!!...
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