Hands down the best customer service for warranty work. They stood by their products and got me back on the water. Because of that, I bought a Tatula TWS 200H reel. I now know that they are...
Daiwa
(26)
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I have used Daiwa products for many many years but their customer service is terrible. I called to order a part for a lexa 100 line counter reel and was told the part is back ordered for at least...
Sent three reels back in January. I asked them to change the gear ratio in one reel and clean them all as well. I had to call to remind them to do the gear upgrade. They told me they will do the...
DAIWA 4000 BG reel with less than 1 year & two weekends of use - great product, very bad customer service, no calls back on follow ups from DAIWA U.S.A. to inform customer product is ready for...
Dropped of my reel for a service after I had confirmed that they are able to service it. A week later I am calling them asking about my reel, and they tell me that they weren't able to service it...
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