The front desk person was very friendly and helpful. The chocolate chip cookies were still warm and such a nice welcome after a long drive. The room was okay, though it had a weird smell and we...
Hilton Garden Inn Gilroy
(161)
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Overall, solid for what you pay. But what I really appreciated was the customer service and hospitality from one of the people at the front desk: Elaine. Elaine was an absolute pleasure and...
Overall experience was good. We booked online 7 mos prior for the Garlic Festival and during checkin our room was not ready at 3 pm. Our family checked in the night before and there ck in was late...
The staff here leads with so much empathy and they are so kind when my child and I had missed out on the opportunity for boo Fest. They did what they could to refund my money so I could come back...
For starters there is no bag carts to get things up to your room. Quality control is really bad shower doors hanging off, phone in room don't work, front desk does not answer the phone, washer...
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