westelm

I've ordered online and picked up in store at the West Elm here a couple times now, and every time it's a streamlined, friendly experience. Upon entering the store, I'm greeted by folks at the...

Terrible customer service experience. Would never come here again We were looking for an associate to answer questions since there were none on the floor. We eventually went to the front desk...

Here to echo the numerous complaints about the customer service unfortunately. Came in today (6/19/25) looking for a coffee table they have in stock. Not one employee was on the floor to field...

Piss Poor Customer Service! Frustrating company to work with. I have furniture items three months back ordered! This was not revealed to me when I purchased it. You have to pull teeth in order...

Someone from the headquarters should figure out what is going on with these employees. Customer service is laughably bad. I would give this store 0 stars if I could. Completed turned me off of...