Virgin America

I arrived in Denver to find the zipper to my luggage broken and when I attempted to remove my bag from the belt the entire contents of my bag were strewn out over the moving luggage belt. What...

Before VX merged fully into AS this past week, it was a much better way to fly to/from SFO than UA. Unlike at other airports where VX is located at suboptimal gates or terminals, VX's DEN...

Since Alaska has taken over this airline it has gone down the drain. Poor timing issues, overbooking and constantly broken parts. 30 mins late coming into Denver because the plane wasn't available...

Probably the WORST customer service ever! I came 4 hours early to check in and get through tsa with no problems. I get here and there is nobody at the counter! They don't check bags till 2 hours...

The don't even deserve a single star. They cancelled our flight without notifying us, then when we called to complain, the only thing they could offer us was flight 8 hours later (which was then...