Lexus of Wilmington

3/31/25 So I had the opportunity to pick up my registration and other items I requested. Rob Poulos greeted me and assured me he'd take care of my needs which he did. He tasked Al Smith and...

HOW TO LOSE A CUSTOMER BY LEXUS OF WILMINGTON SERVICE DEPARTMENT. This used to be a great dealership, but that is no longer the case. I have been taking my car there since 2016. Recently I needed...

Contacted Lexus of Wilmington regarding a ES350 as the year make model and color I wanted was available, was working with Luis , agreed on a price ready to give down payment and out of the blue ,...

Would not recommend to friends and family. Bad experience with these guys both on service side as well as getting them to stand by quality issues on my Lexus.

They service department does not return calls. They do not cooperate with questions you have about your car or appointment. I set an appointment to bring my car in and when I told the...