Was treated to a massage and facial today by a friend (great friend, right!?!). I wasn't sure what to expect as there seems to be quite a few around town. Not sure if they are all the same, but...
Massage Envy
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Customer service is horrible. The manager Nicole has been avoiding my call, the receptionist Ashley is rude. I called and requested to speak to Nicole, was promptly and efficiently put on hold,...
My entire experience today felt very transactional from the moment I stepped in here. From check-in until I walked out. I understand this is a chain and they operate under corporate guidelines,...
What could you improve? The owner! She made ur a point to be right not one bit customer service oriented. She threatened me & insulted me by my " non memorization" of her contract!
So, I feel like Massage Envy in Jax, Beach IS THE WORSE experience I have had with a spa. They have massage therapist that don't know how to give a simple massage, and they are overpriced. They...
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