west elm

I'm conflicted with this review because we got excellent service when we were in the store, but there was a mistake made at checkout. The woman who helped me was very kind and helpful. I was...

Customer service severely lacks! If you want to be helped by someone who looks down their nose at you...it's the place for you...otw I'd suggest Bungalow - higher quality...or Scandinavian design...

Shoutout to two of West Elm Downtown Boise's store managers for completely ghosting my 8+ emails and phone calls for a problem I was ASSURED would be solved. 6 months and $8,000+ of my hard earned...

I would give them less than one star. I am building a new house, need all new furniture and rugs. The salespeople never asked to help me and stood there behind the counter the whole time. I am...

The service is fine in the store downtown but there is a complete lack of communication with the shipping and delivery companies. The WORST customer service I have ever paid extra for in my...