Best Western Inn & Suites of Merrillville

Recently stayed here for 2 nights. Rooms: Rooms were large and beds/pillows were comfortable. Carpets show wear and didn't pass my bare feet test...e.g. I wouldn't walk barefoot on the...

Absolutely the worst customer service experience I've had in any hotel. The proprietor, Nila Patel, is the rudest hotel manager I have encountered in many years of my experience. While the hotel...

Stayed two days for a local wedding. Place is tired and in need of an upgrade. Front desk staff friendly. No room service despite a request for service. Hair dryer, outlets and motion sensors...

I was relocated here after the Hilton Garden Inn overbooked and was full for my stay on business travel 11/7/18. The front desk staff was helpful in accommodating me under extenuating...

Staff was extremely rude and unprofessional over the phone and in-person. I was told when I called that there were no single bed rooms available, yet I went and booked it online with no issues....