Coast Professional, Inc

Coast Professional, Inc., established in 1976, is a prominent BPO provider based in West Monroe, LA. Specializing in omnichannel support services for commercial, private, and government clients, Coast processes over 3.7 million calls annually. Their comprehensive offerings include collection services and IT personnel solutions, tailored to meet diverse industry needs with top-tier security protocols.

At Coast Professional, investing in their staff is a core value, evident through rigorous training programs for continuous professional development. By integrating advanced customer relationship management (CRM) software, Coast enhances customer interactions through various channels like voice, chat, and messaging. Their innovative technologies and training initiatives ensure high-quality, personalized service resulting in improved productivity and customer satisfaction.

Coast Professional is distinguished by its exceptional client service, from initial setup to ongoing support. Their Client Service Department ensures seamless communication through multiple channels, addressing client inquiries promptly. Committed to compliance and security, Coast adheres to rigorous standards such as FISMA and HIPAA, offering ethical collection services while safeguarding consumer and client data with utmost care.

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