U-Haul Neighborhood Dealer

So, after my epic U-Haul fail at another location, I was re-directed here - another car repair shop. There were a couple of trucks on the property - both a 10 ft and a 15 ft that I could see...

Terrible. Refused to give a refund. Arrogant. Stay away. says he is not U-Haul but he's surrounded by U-Haul products.

I was told I have to take the insurance. I told him I am covered and I don't want the insurance and I know that U-Haul does not require it. He told me well I do and if you don't take it I won't...

They 'assumed' I wanted $14 insurance, told them no, I was already covered. Was told this error would be corrected. 1 month 4 calls/messaged later still have not been refunded or even called...

I only gave three stars because I was dropping off a truck that I had driven from NYC. I'm not a fan of U-Haul and would have gone with Penske but they were way more expensive due to the short...