Workflow Concepts LLC

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7 Oak Hill Ter
Scarborough, ME 04074
+1 (207) 558-8600
https://blog.workflowconcepts.com

Workflow Concepts LLC, located in Scarborough, ME, is a team of skilled contact center professionals with over 20 years of experience in designing, managing, and operating call centers. They specialize in transforming Cisco Unified Contact Center Express Solutions to enhance customer journeys and maximize the efficiency of contact center operations.

With a strong focus on contact center solutions, Workflow Concepts is committed to implementing advanced interaction solutions that improve agent occupancy and accelerate return on investment. Their expertise includes addressing infrastructure impacts and staffing considerations related to Callback Virtual Hold solutions, ensuring organizations are well-prepared for increased call volumes and reduced abandoned calls.

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