Amazing customer service. Whenever I walk in there are always several people that ask if you need help. They greet you. They're friendly. They're caring and if they don't have the information you...
Great Lakes Ace
(17)
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Great Lakes Ace in Rochester, MI, offers a wide range of products and services, from backyard birding supplies to home improvement tools, ensuring that customers can find everything they need for their projects. With a focus on customer satisfaction, the store provides unique services like knife sharpening, propane refills, and handyman assistance alongside specialty brands such as Benjamin Moore and STIHL.
Renowned for its knowledgeable staff and exceptional customer service, Great Lakes Ace caters to both everyday shoppers and DIY enthusiasts alike. The store's comprehensive selection and commitment to high-quality products make it a reliable destination for home and garden needs.
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The convenience of going into here doesn't outweigh the behavior of the employees here. Several times, I've asked an employee if an item is in stock and each time, they laugh, say no, then walk...
Selection was fine, cost a little high. What irked me was the cashier. He had horrible customer service, he was very quick to talk over you, he seemed rushed even though I was the only one in line.
I am happy to provide and update that ACE made it right and took care of my concerns!! It took a while to get a resolution, but no matter, they made things right.
Sorry I'm just going to downgrade them all the way. They can never find my business accounts. I literally always have an issue with them. And their brands are not great.
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