Steven E.
1/12/2025
We've had two outstanding experiences at this store off N. McCarran, north of the I-80. Our account started in Ohio, where everything was screwed up so badly that after 3 calls to the help group,...
Verizon
$$$
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(51)
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5150 Mae Anne Ave Ste 207
Reno, NV 89523
Victra is your local Verizon Authorized Retailer in Reno, NV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Also at this address
Reviews
2.0(51)
Main I.
1/21/2026
They are hiding two different activation fee per one device. The store isn't operated by Verizon. When you activate a phone, the store charges $40 and Verizon charges another $40. Also they say...
Moises G.
1/22/2026
Waited over 2 hours because rep advised pin reset takes 2-4 hours. He canceled my online order to start an in store order. Went to rep Chrstian at the Sparks location, and he was able to reset the...
Gemma P.
1/21/2026
When the staff don't want to work they will hide in the back and have you wait for them for so long.
David H.
11/25/2025
Arguably the worst customer service experience I've had . This store created an unauthorized account after my wife and I went in there and almost switched carriers . We decided to stay with...
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