Benjamin S.
7/2/2019
Fantastic Company! I have been with Excellus BCBS nearing five years now. As it is a large, multifaceted company, it will not be without it's errors or faults. However, the way the company deals...
Blue Cross & Blue Shield
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165 Court St
Rochester, NY 14604
Excellus BlueCross BlueShield is one of the largest nonprofit health plans in New York. The company offers the BlueCard program, which links participating health care providers with a single electronic network for claims processing and reimbursement. It provides health insurance products to more than 2 million individuals. The company works with a tea of over 6,000 staff members. Excellus BlueCross BlueShield serves the residents of Lewis, Oswego, Onondaga, Cayuga, Tompkins, Chenango, Monroe, Wayne, Livingston, Ontario, Yates, Broome, Tioga, Chemung, Hamilton, Herkimer, Fulton, Oneida, Madison and Delaware counties in New York. It is a part of The Lifetime Healthcare Companies, which provides health coverage services.
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Reviews
1.515 reviewsCathy C.
1/5/2026
On hold on the phone with "customer service" for almost 2 hours. No one picked up to help me. Had to hang up to go to an appointment. Tried again when I got home. Currently at 1 hour 28 minutes on...
Eva D.
10/16/2025
Company is the worst to deal with asking for services patients are entitled, misinformation about the procedures is the way the company delay services to the clients. At the end, they deny the...
Judy K.
4/10/2025
Ridiculous. I submitted a claim for eyewear - my EOB clearly states that I am entitled to $250 per year (out of network claim.) My claim was denied. I called the number I was instructed to call....
Brockway C.
12/30/2024
I am a medicaid recipient and new to Excellus. My first step trying to start my helathcare is just getting a PCP, which seems like it should be simple. But it is not. First I was assigned a doctor...
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