west elm

I was in town and stopped into the store. Great sales! I got into a conversation with an associate about how much I appreciate being able to come and see the furniture and she pointed me to Yelp,...

attempted to return 2 obviously defective pillows that were both ripped along the seams, and otherwise unworn. Told no returns after 30 days, without offer to exchange or even assist in finding...

I ordered a bedding set for a gift. I paid extra to have it delivered next-day, which they guaranteed. When it wasn't delivered today (Nov. 7, 2025), I checked delivery tracking and they said the...

I am an interior designer that purchased this West Elm "Haven chair and half" for a client on Feb 29th 2023. The dimensions online state it is 33"H but when it was delivered, it was very low...

This is for corporate. We have had excellent customer service at the location in downtown Sacramento. We ordered a living room chair last November. It was perfect for what we were looking for but...