Michelle B.
8/8/2019
I attempted to buy a couple pairs of shoes online and was unable to complete the purchase because I had two gift cards. I contacted New Balance customer service and they encouraged me to go to the...
New Balance Cincinnati
Permanently closed
(10)
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9329 S Mason Montgomery Rd
Mason, OH 45040
New Balance Cincinnati, located in Mason, OH, specializes in a diverse range of footwear and apparel, offering options for women, men, and children. Their extensive selection includes athletic shoes, casual wear, sandals, boots, and various accessories from top brands like New Balance, Hoka, and Vionic.
The store also features special sales, new arrivals, and clearance items catering to different activities such as running and hiking. Customers can find a variety of sizes and styles to meet their footwear needs, along with personalized service to enhance their shopping experience.
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Reviews
3.010 reviewsPeggy H.
12/8/2021
They will not take returns from an online sale even though the paperwork you receive clearly states you can return them to a New Balance store.
Drew J.
2/6/2018
Horrible customer service and lack of knowledge by the store manager. He lied to my face about their return policy and wouldn't look my purchase up in the system, even though he had helped me just...
Al C.
10/2/2019
After exactly 1 season, my #newbalance L3000V2 baseball cleats heal came off. very poor construction.
Jo D.
11/11/2018
I went in to replace my previous New Balance walking shoes, sadly they don't do that model anymore so needed a replacement. I was surprised for the size of the store that they didn't have a huge...
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