Massage Envy

I've been a ME Member for probably 20yrs and have gone to many locations. This store (Lakeline) is 5+ Stars! Reception was warm & welcoming. The waiting lounge was large, comfortable and...

Absolutely at the bottom level when it comes to customer serivce. Appointments made, canceled, made again, canceled. You don't even know your appointment has been canceled or rescheduled until you...

Joining is fairly easy, but canceling is a real pain in the ... certainly not a customer service company when it comes to canceling the membership. I'd give this negative stars if possible.

I signed up for the year membership and had a hard time finding a therapist that was consistently effective. I also dealt with a number of last minute cancellations from their therapist. After my...

Location doesn't stand behind online prices. I booked a 90 min massage at the introductory rate as shown at step 1 on the website (see attached image). Shortly after, I received a call from the...