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UFCU is a Member-owned, not-for-profit credit union that helps Texans reach their financial goals through personalized service, innovative products, and financial education.

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(72)

I called to ask for extension on my car loan due to not being able to make ends meet because of COVID due to expenditures. She refused to help and kept creating scenarios on my account and not...

5 years ago

Rudy O.

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Very disappointed in UFCU over the past few years. It just gets worse and worse. Now I cannot even get a live human via the phone line. No option for a live CSR. It's insulting to have to go...

1 years ago

Susan B.

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I have been with UFCU for nearly 25 years. For the most part, they'd provided me with good banking services. However, I recently had the nerve to seek an auto loan through them, and received an...

1 years ago

Mervin M.

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This credit union is definitely not focused on people. I tried for three months to get a financial predator off of my mentally incapacitated sister's account and was given the runaround...

1 years ago

Debra D.

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Used to love UFCU 10 years ago. Now the phone menu is awful, you'll get a fraud alert every week and you have to call them, and be on hold for an hour. Their service level has greatly...

1 years ago

Steve L.

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University Federal Credit Union

UFCU

Capitol Credit Union

Automobile and consumer finance companies

"Banked here all my state career (nearly 30 years) and couldn't be happier. Always get excellent and personal service!"

Jodie E.(13)

Star of Texas Credit Union

"This credit union provides Zero customer service. They are the most dis-organized financial institution in Austin. Having requested an update to my credit report after paying off a credit card..."