Black Diamond Equipment

How has this place not landed on the map yet? Black Diamond... where I got both my Mountain Hardwear puffy jacket and Arc'teryx jacket on sale. Where my husband bought his Megawatts (end of...

Cool stuff, bullshit customer service. After opening the box and deciding I'd rather have hiking poles 5cm shorter the next day, I realized they're unwilling to exchange anything that's been...

Last year I decided to contact Black Diamond about a backpack I bought from them a few years ago. The item had a lifetime warranty, and one of the straps had started to fray and break and the...

My brand new Black Diamond guide gloves had the stitching come apart in the first five days of use. Their warranty department refused to replace them, instead asking me to send them to Tokyo for...

Ordered a jacket and a pair of pants. But they only sent jacket. And there is no customer service. On their website, "Due to a staffing shortage, our phones are currently off. For assistance,...