Peter M.
12/3/2025
I came in to get the new dubai chocolate sundae and it was exquisite. I'm not sure if it was the sundae itself, or the customer service! The young man behind the counter was extremely kind and...
Baskin-Robbins
$
Open
(31)
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13344 Franklin Farm Rd Ste C
Herndon, VA 20171
Visit your local Baskin-Robbins at 13344 Franklin Farms Rd, Herndon, VA — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.
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Reviews
4.031 reviews
David B.
10/11/2025
Terrible service today. The store is under staffed for the area and the demand. The man running the counter made it extremely difficult to use coupons as he didn't seem to understand how to...
Mason L.
10/11/2025
Man working there was extremely rude and condescending. I had a coupon for a free topping and he wouldn't honor it, said pay full price or get out. Very unprofessional.
Chris ..
9/16/2025
Service was horrible. Extremely rude woman working behind the counter and the ice cream was freezer burned. I believe they are under new ownership. Definitely not the same vibe or customer care as...
Jeanne H.
3/2/2025
The ice cream is tasty, and the selection of cakes is fantastic. The young men and women working here are exceptional. They are hardworking, service-oriented, and always on top of things. During...
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