LoanCare, LLC

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3637 Sentara Way
Virginia Beach, VA 23452
LoanCare is a top national provider of full-service, component, and interim mortgage loan sub-servicing. The company is known for delivering a superior customer experience through personalization and convenience. Its proprietary portfolio management platform, LoanCare AnalyticsTM, identifies risk and opportunity quickly to enable smarter decisioning across the servicing spectrum. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries.

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1.0

(1,465)

Photo of Norm J.
Norm J.
4/28/2020

A website that cannot take my social security number in a basic input is inexcusable to me as both a loan holder and a software developer. UPDATE: I called customer service. "Invalid social...

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Michelle R.
12/22/2025

They made mistakes in my escrow analysis and refused to fix the issue until I wrote the CFPB. I want to highlight how frustrating it is to face such neglect and lack of accountability, which makes...

Photo of Florence B.
Florence B.
9/26/2024

They are taking forever to process the check we sent for the balance on their website. They also asked for more money unrelated to the initial balance do. Two checks for a significant chunk of...

Barbara S.
9/14/2025

I provided LoanCare with my HOA Master Hazard Policy, which they accepted by posting the Declarations Page to my account. Despite this proof of valid coverage, LoanCare failed to cancel their...

Corey M.
10/20/2025

Withholding my insurance funds and giving me the runaround. Apparently, this is a common business practice. I would give a rating of zero.

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