PenFed Credit Union

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14040 Central Loop
Woodbridge, VA 22193
PenFed serves military and non-military personnel alike, offering market-leading certificates, checking, credit cards, personal loans, mortgages, auto loans, student loans, and a wide range of other financial services. We exist to educate, encourage, and to usher our member's dreams into reality. Federally insured by NCUA. Equal housing lender.

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1.5

(29)

Jeremiah A.
7/27/2017

I was going to give it one star but some excellent customer service on the part of Sandra and the teller that assisted me got it one more. TL;DR: Please work on your procedures. You have a system...

Marlene S.
10/9/2025

I really dislike coming in this branch! Just the thought of coming in here is stressful. I seriously consider driving to the M&T Bank in Lake Ridge which is the opposite direction from my home....

Susan M.
5/2/2025

You had some sort of problem in March, and did not send a payment to another bank that was an automatic payment. Now I'm getting a hassel from them about my late payment and you won't reach out...

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Mike M.
5/22/2023

On April 19th, 2023, I applied for a credit card with PenFed and I was approved. I completed the additional paper work needed along with making a deposit to meet all the requirements. Today is May...

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SideShow B.
5/12/2022

Absolutely terrible with no recourse. I submitted my flood insurance and they must "not have received it," so purchased flood insurance on my behalf. The letter from Pen Fed informing me had...

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