Mike B.
5/28/2019
Just finished up with Taryn, the assistant manager at the Factoria mall Verizon location. Her customer service was nothing short of STELLAR!. Upper management take note. You have an employee who...
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4049 Factoria Square Mall SE Ste A6
Bellevue, WA 98006
Victra is your local Verizon Authorized Retailer in Bellevue, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
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Reviews
2.546 reviews
Susan S.
11/28/2025
VERY DECEITFUL. MAKE SURE YOU SEE LINE ITEM DETAILS FOR CHARGES. BAIT & SWITCH!!!! We came to this location and got 2 phones - 1 to add a line and one to trade in. Josh said there was a...
Hui-yu Y.
12/1/2024
- strange display of phones with stickers and no software - We wanted to check out the Samsung fold, but theirs has a weird sticker on top instead of a screen protector, and it felt more like a...
Hannah T.
7/26/2025
Horrible customer service and messed up billing big time- have had to go back in 4 times to fix issues with setup and each time have to wait a minimum of 45 minutes before even being acknowledged...
Janeka R.
3/10/2025
New Manager Ryan is Doing the Work! I had an interaction with Verizon Corporate but the Factoria Verizon location ultimately came through and helped me out. Ryan went above and beyond to ensure...
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