Jeanne D.
11/13/2025
Seeing all the negative reviews. Most seem to be about telephone representatives and service calls. If you strictly need to replace a piece of hardware such as a cable box or modem, don't even...
Optimum
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28 Cross St Ste 1
Norwalk, CT 06851
At Optimum Norwalk, CT, we are not only a cell phone store but we also provide and service your Internet needs.. With the latest 5G mobile phones running on Americas largest 5G network, you can stay connected with cutting-edge technology. Enjoy in-person support and shop with one of our Retail Specialists. Our high-speed Internet service provides reliable and fast connections for all your online activities. Explore Optimums products, plans, and services, and see how Optimum can save you money on your Internet, TV, and Mobile bill. Our excellent customer service will help you find the perfect device and plan to meet your needs. Visit us today at Norwalk, CT.
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Reviews
1.094 reviews
Aliya W.
8/23/2025
The customer service from two service workers were absolutely horrendous. Both speak off what seems like a script and they spoke over me every chance they got. Absolutely horrible experience I...
Michelle C.
7/28/2025
Hands down Terrible Customer Service and Impossible to Cancel If I could give it negative stars I would! Optimum takes the cake for the worst customer service and longest hold times I've ever...
Richard M.
10/19/2025
Change the name to "Minimum" As dealing with this company doesn't even deserve a 1 star review. I've attempted to cancel a phone transfer from AT&T to optimum for almost 3 weeks, gave them a...
Richard M.
10/8/2025
On October 1st We visited the Norwalk Optimum facility on Belden Ave: Very pleasantly received. We are closing down a business due to retirement. We wanted to cancel one phone line and transfer 2...
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