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TouchPoint Contact Centers Inc. was established as an alternative to traditional call center outsourcing, focusing on delivering high-quality services through a dedicated and skilled workforce. The company prioritizes low attrition rates and customer-centered management, ensuring that clients receive superior service at a lower cost compared to the industry standard.
By investing in their front-line employees, including customer service representatives and supervisors, TouchPoint maintains a flexible billing structure that allows for competitive pricing without compromising quality. This innovative approach results in higher-skilled agents, lower turnover rates, and enhanced service delivery for businesses seeking dependable contact center solutions.
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