Touchpoint Contact Centers

TouchPoint Contact Centers, based in Ashland, OH, was established to provide businesses with an alternative to traditional call center outsourcing companies that often prioritize low costs over quality service. By focusing on low attrition rates, skilled employees, and customer-centric management, TouchPoint aims to redefine the standards of contact center operations.

With a unique business model that emphasizes better pay for associates and superior service delivery, TouchPoint offers competitive bill rates that are, on average, 33% lower than the market. This approach not only enhances the quality of service but also ensures that clients receive exceptional value without compromising on the expertise of their customer service representatives.

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